Quality Assurance Survey

We would appreciate your response to a few questions regarding your experience with our office. Please complete the below form:
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General Information

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Quality Survey

Most recent case/claim/file number or date of most recent requested services:
Name of Assistance Coordinator(s) spoken with:
Were services provided to you in a timely manner (ie. Calls answered promptly, minimal hold times and transfers, and punctual call backs)?	Yes No
Did the Assistance Coordinator empathize with your concerns and/or demonstrate eagerness to assist?	Yes No
Do you believe the assistance provided was thorough, well articulated and professional? If not, what could the agent have done to improve the quality of service?	Yes No
Would you trust using our services again and/or would you recommend Axa Assistance to your friends, family and colleagues?	Yes No
Comments or brief explanation of customer service experience:

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